The Lovely Candle Company is committed to safeguarding your privacy.

Any information we collect from you will only be used by us in accordance with this Privacy Policy and with the Data Protection Act 1998.

Information we may collect

Information about the way you use our website, including details such as pages viewed and the time you spend on particular pages. Such information may include traffic, location and other data.

Information you provide to us in response to requests made of you on the website, for example when you register on the website, or make a purchase.

Information that you provide when you communicate with us by means other than via our website, eg by telephone, in writing, or in person.

Information created during a transaction, such as transaction id, transaction value, transaction date, and payer id; but NEVER any information about your credit card.

We do not store credit card details nor do we share customer details with any 3rd parties.

How we use the information we collect

We use the information we collect in order to better understand your needs and to provide you with the best service we can. Specifically, we use the information we collect to:

Provide you with information that you request

Process your order and administer your account

Provide you with information on other products that we think may be of interest to you, unless you opt out of receiving such information

Improve our website and our products

For market research purposes

We promise we will never share your information with any other party without your express permission to do so.

Data Security

As far as reasonably possible, the data we collect is stored on our restricted-access servers

We take all reasonable measures to make sure that data collected from you is secure. In order to achieve that, we utilise suitable physical and electronic measures, and appropriate management procedures, to safeguard and secure the data we collect.

Some of your information may be transferred out of the European Economic Area (EEA), where data protection laws are not as strong. We will however make every effort to ensure that third parties comply with this policy and the Data Protection Act as much as possible.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to our site. Transmission of data is at your own risk.

Cookies and how we use them

Cookies are small pieces of information stored by your browser on your computer’s hard drive.

No recognisable personal information is stored in the Cookie.

We use Cookies and your registration details to identify your shopping basket and personalise your experience at our site.

Your consent

By submitting your information you consent to our use of your data in accordance with this policy.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A £10 administration fee will be payable. If you would like a copy of the information held on you please contact us using the contact details set out below.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

How to contact us

If you have any questions or comments relating to the privacy statement then you may contact us as follows:

(W)    www.thelovelycandlecompany.com

(E)       thelovelycandlecompany1@gmail.com

(T)        01959 439076

(Post)

The Lovely Candle Company
Four Pines
Church Road
Sundridge
Kent
TN14 6EA

Changes to this Privacy Policy

The Lovely Candle Company reserves the right to update and amend the Privacy Policy. All such developments will be notified to you by updating this Privacy Policy.